These Terms and Conditions (“Terms”) govern your purchase of clothes hangers (“Products”) from xlcoathanger(“we,” “us,” “our”) via our website. By placing an order, you agree to be bound by these Terms.
- Orders & Contract Formation
You represent that you are at least 18 years old and provide accurate, complete order information.
Submitting an order is an offer to buy; we accept it by sending a shipping confirmation. No contract exists until we confirm shipment.
We reserve the right to cancel orders due to pricing errors, unavailability, fraud suspicion, or invalid address. - Pricing & Payment
Payment must be made at checkout via approved methods. We use secure third-party processors and do not store full payment details.
Prices are subject to change without notice; the price applies at order confirmation. - Shipping & Delivery
Free standard shipping applies to all hanger orders to eligible regions.
Orders process within 1–3 business days; delivery typically takes 7–15 business days after dispatch.
Delivery times are estimates; delays due to logistics, customs, holidays, or remote areas are not our responsibility.
Risk of loss or damage transfers to you upon delivery to the carrier. - Product Information
We strive for accurate descriptions, colors, dimensions, and quantities; minor variations may occur.
Product images are for reference only; actual items may differ slightly. - Returns, Refunds & Exchanges
30-day return window for unused, undamaged hangers in original packaging.
Free return shipping for quality-related issues; buyer covers return shipping for change-of-mind returns.
Defective, damaged, or incorrect items: contact us within 30 days with photos for free replacement or full refund.
Customized hangers are non-returnable unless defective.
Refunds process within 7 days after inspection and are issued to the original payment method. - Product Warranty
We warrant hangers are free from material/workmanship defects under normal use.
Warranty does not cover damage from misuse, overloading, improper storage, or normal wear. - Intellectual Property
All text, images, logos, and content on our site are our intellectual property. You may not reproduce, distribute, or use them without written permission. - Limitation of Liability
Our total liability is limited to the order value. We are not liable for indirect, incidental, or consequential damages.
We are not liable for delays or failures beyond our reasonable control. - Privacy
Your use is governed by our Privacy Policy, which explains how we collect and protect personal data. - General Provisions
We may update these Terms; changes take effect when posted.
If any term is invalid, the rest remain enforceable.
Failure to enforce a term does not waive our right to enforce it later. - Contact
If you have any questions regarding your order, our products, or our services, please contact our customer service team.
Monday – Friday: 10:00 AM – 6:00 PM
Phone: +86 18978682778
Email: service@xlcoathanger.us
Address: Room B-2106, Jinmao Building, No. 68 Liliu Road, Zhongshan Community, Licheng Town, Lipu County